Refund policy

Returns & Refund Policy

Due to the hygienic nature of wigs, all sales at The Ivory Crown are final.

We do not accept returns, exchanges, or refunds on wigs that have been:

• Worn or installed

• Altered, cut, dyed, or styled

• Removed from their original condition or packaging

Faulty or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please notify us within 48 hours of delivery.

To request assistance, email theivorycrownwigs@gmail.com with:

• Your order number

• Clear photos or videos of the issue

Once assessed, we may offer:

• A replacement item, or

• Store credit of equal value

Refunds will only be issued if a replacement is unavailable and the claim is approved.