Shipping policy

Shipping Policy

At The Ivory Crown, every order is handled with intention, care, and attention to detail.

Order Processing
All orders are processed within 2–5 business days, excluding weekends and South African public holidays. Processing includes order verification, quality checks, and secure packaging.

Delivery Timeframes (South Africa Only)
Once dispatched, delivery typically takes:

• Major cities: 2–5 business days

• Outlying or rural areas: 3–7 business days

Delivery times may vary due to courier delays, peak seasons, or unforeseen circumstances beyond our control.

Shipping Fees
Shipping fees are calculated at checkout based on your delivery location.

Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details.

Address Accuracy
Please ensure all shipping information is accurate at checkout. The Ivory Crown cannot be held responsible for delays, failed deliveries, or losses due to incorrect or incomplete addresses provided by the customer.